B2C (Business to Customer) Travel Booking Portal
A B2C (Business to Customer) travel booking portal is an online platform that allows individual customers to book travel-related services directly from travel suppliers. These services can include flights, hotels, car rentals, vacation packages, cruises, and more.
Features of a B2C travel booking portal typically include:
Search and booking functionality: Users can search for various travel options based on their preferences, such as destination, travel dates, number of travelers, and specific requirements. The portal should provide a user-friendly interface and a seamless booking process.
Inventory integration: The portal needs to integrate with multiple travel suppliers, including airlines, hotels, car rental companies, and tour operators. This integration allows the portal to access real-time availability, pricing, and other relevant information.
Pricing and comparison: The portal should display comprehensive pricing information, including base fares, taxes, fees, and any additional charges. It may also provide the ability to compare prices across different suppliers or travel options.
Secure payment processing: A reliable payment gateway should be integrated to facilitate secure online transactions. Users should have the option to pay using various payment methods, such as credit cards, debit cards, or digital wallets.
User profiles and preferences: The portal may offer user profile creation, allowing customers to save their preferences, personal information, and frequent flyer details for future bookings. This feature helps streamline the booking process and provides a personalized experience.
Reviews and ratings: To assist customers in making informed decisions, the portal may include reviews and ratings for hotels, airlines, and other travel services. User-generated feedback can help travelers evaluate the quality and reliability of various options.
Itinerary management: Once a booking is confirmed, the portal should provide users with an itinerary management system. This system allows customers to view and manage their travel details, including flight times, hotel reservations, and any changes or cancellations.
Customer support: The portal should offer customer support channels, such as live chat, email, or phone support, to assist users with their inquiries, booking modifications, or troubleshooting issues.
Mobile compatibility: As mobile usage continues to rise, a B2C travel booking portal should be optimized for mobile devices, either through a responsive website or dedicated mobile applications.
Additional features: Some portals may offer additional features, such as travel insurance options, destination guides, visa information, or loyalty programs, to enhance the overall customer experience.
It's important to note that developing and maintaining a B2C travel booking portal requires partnerships with travel suppliers, robust technology infrastructure, and compliance with industry regulations.
Features of B2C Travel Portal
- Live Chat and Feedback options for customers
- 24*7*365 booking support for all sub-agents.
- Registration and membership for customers.
- MIS Reports for the Administrator.
- Booking Engines for Hotels, Flights, Holidays, Activities and Transfer services.
- Integrated shopping cart and Payment Gateways.
- MIS Accounting Management and Manage Markups.
- Several management for Holidays, Hotels, Flights or transfers.
- Automated Back Office Panel for Markup, commission, refund and cancellation Policy.
